At Pure Valley Plumbing, we respect your privacy and take reasonable steps to protect the information you share with us. This Privacy Policy explains how Pure Valley Plumbing collects, uses, stores, and shares information when you visit plumbermorenovalleyca.com, call us, request an estimate, submit a contact form, schedule plumbing service, or otherwise communicate with our team.
By using our website or providing information to us, you agree to the practices described in this Privacy Policy.
Your Trust Matters: Please review this Privacy Policy alongside our Terms & Conditions and Disclaimer for a complete understanding of how we operate.
1. About Pure Valley Plumbing
Pure Valley Plumbing is a plumbing company serving homeowners, property managers, and businesses in Moreno Valley, Riverside County, the Inland Empire, and surrounding California service areas. We provide residential, commercial, repair, installation, drain, sewer, water-heater, leak-detection, and emergency plumbing services.
Business Information
Our Service Areas
We primarily serve Moreno Valley and may provide services throughout nearby communities in Riverside County, the Inland Empire, and other surrounding Southern California areas.
Local Areas We Serve
Our service coverage may include, depending on technician availability and the type of plumbing service requested:
2. Information We Collect
We may collect personal information that you provide to us directly, information collected automatically when you use our website, and information received during calls, emails, text messages, or service appointments.
Information You Provide to Us
When you contact us, request an estimate, book an appointment, or submit a form through our website, we may collect the following information:
- Full name
- Phone number
- Email address
- Street address, city, ZIP code, or property location
- Details about a plumbing issue, repair, installation, or emergency
- Preferred appointment date or time
- Information included in a contact form, email, chat message, or text message
- Photos, videos, documents, or attachments you voluntarily provide
- Information needed to prepare an estimate, schedule service, or complete plumbing work
Examples of Plumbing Inquiry Information
For example, when you request a slab leak inspection, drain cleaning, water heater repair, sewer camera inspection, or emergency plumbing service, you may provide details such as:
- Whether water is leaking or backing up
- The location of the plumbing issue
- The age or type of plumbing equipment
- Whether the property is residential or commercial
- The urgency of the repair
- Your preferred contact method
We use this information to understand your service request and connect you with the appropriate member of our team.
Information Collected Automatically
When you access or use our website, we may automatically collect certain technical and usage information through cookies, server logs, analytics tools, pixels, and similar technologies.
Automatically Collected Information Categories
| Category | Examples of information that may be collected |
|---|
| Device information | Device type, operating system, screen size, browser type, and browser version |
| Online identifiers | IP address, cookie identifier, device identifier, and session information |
| Usage information | Pages viewed, buttons clicked, forms started or submitted, and time spent on pages |
| Location information | Approximate city, region, ZIP code area, or location inferred from an IP address |
| Referral information | Search engine, advertisement, social-media platform, or website that directed you to us |
| Technical information | Error logs, website performance data, security data, and server activity |
Information From Communications
We may collect information when you contact us by phone, email, text message, website chat, social-media message, or another communication method.
Call and Message Information
Depending on how you contact us and the systems in use, we may retain:
- The date and time of your call or message
- Your phone number or email address
- The content of messages you send us
- Notes related to your plumbing request
- Appointment or estimate details
- Customer-service notes
- Call-conversion or call-duration information
If calls are recorded, a separate notice may be provided before recording begins, as required by applicable law.
3. How We Use Your Information
Pure Valley Plumbing uses personal information only for legitimate business, customer-service, operational, security, and legal purposes.
Primary Business Uses
We may use your information to:
- Respond to quote requests, service inquiries, and emergency plumbing calls
- Schedule, confirm, change, or manage appointments
- Prepare plumbing estimates and service recommendations
- Dispatch a plumber or technician to your location
- Provide requested plumbing, drain, sewer, water-heater, leak-detection, restoration, or remodeling services
- Contact you about your requested service, estimate, appointment, invoice, or completed work
- Send reminders, updates, follow-up messages, and customer-support communications
- Process payments or send invoices when applicable
- Maintain job records, customer records, service histories, and warranty documentation
- Improve our website, services, training, customer experience, and business operations
- Measure website traffic, lead sources, calls, form submissions, and advertising results
- Detect fraud, spam, security threats, or unauthorized website activity
- Meet legal, tax, accounting, insurance, licensing, warranty, and recordkeeping obligations
Marketing and Promotional Communications
We may use contact information to send marketing or promotional communications only where permitted by law and consistent with your communication preferences.
Your Marketing Choices
You can opt out of promotional communications by:
- Clicking the unsubscribe link in a marketing email
- Replying STOP to an eligible promotional text message
- Contacting us by phone or email and asking to stop promotional messages
- Adjusting cookie or advertising preferences through your browser or third-party platform settings
Opting out of marketing communications does not prevent us from sending important non-promotional messages relating to appointments, estimates, service work, invoices, warranties, or safety-related updates.
4. Cookies, Analytics, and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience, protect the website, understand visitor activity, and measure advertising performance.
What Are Cookies?
Cookies are small text files placed on your computer, phone, tablet, or other device when you visit a website. Cookies can help a website remember preferences, understand visitor behavior, improve page performance, and identify whether a visitor arrived through an advertisement or search engine.
Why We Use Cookies
We may use cookies and related technologies for the following purposes:
- Keeping the website functional and secure
- Understanding how visitors navigate our website
- Measuring form submissions, calls, appointment requests, and other conversions
- Improving website speed, design, content, and accessibility
- Identifying technical errors and website-performance issues
- Measuring the performance of advertising campaigns
- Showing or measuring relevant advertising, where applicable
- Preventing spam, fraud, and abusive activity
Third-Party Technologies
Depending on the services installed on our website, we may use or work with third-party providers that offer analytics, advertising, communication, scheduling, call tracking, website security, or related services.
Third-Party Technology Categories
| Type of service |
Possible examples |
Typical purpose |
| Website analytics | Google Analytics, Google Tag Manager | Website traffic, visitor behavior, page performance |
| Advertising measurement | Google Ads, Meta Pixel | Advertising conversion tracking and campaign measurement |
| Map and local-business tools | Google Maps, Google Business Profile tools | Map display, directions, location information |
| Call tracking | Call-tracking software | Measuring calls generated through marketing campaigns |
| Website security | Spam and security tools | Preventing malicious activity and form abuse |
| Customer communication | Email, SMS, chat, CRM, or scheduling tools | Managing customer communications and service requests |
| Payment processing | Third-party payment processors | Processing invoices, deposits, or payments when offered |
Managing Cookies
You can control cookies through your browser settings. Most browsers allow users to block, delete, or limit cookies.
Important Cookie Notice
Disabling cookies may affect certain features or functions of our website. For example, some website forms, embedded maps, chat tools, or preference settings may not work correctly if cookies are disabled.
5. How We Share Information
We do not sell personal information for money. However, we may share information with trusted parties when necessary to operate our business, respond to your request, provide plumbing services, comply with the law, or protect our rights and customers.
Service Providers and Business Partners
We may share limited information with third parties that help us operate our business, such as:
- Employees, technicians, dispatchers, and authorized representatives
- Website hosting and website-security providers
- Customer relationship management systems
- Appointment scheduling and dispatch software providers
- Email, phone, SMS, and communication providers
- Call-answering or call-tracking providers
- Analytics and advertising service providers
- Payment processors, invoicing providers, or financial institutions
- Accountants, attorneys, insurers, auditors, and other professional advisers
- Manufacturers, suppliers, or warranty providers when needed for a product or service request
Legal and Safety Reasons
We may disclose personal information when we believe disclosure is necessary to:
- Comply with applicable laws, regulations, court orders, subpoenas, or legal processes
- Respond to lawful government or law-enforcement requests
- Protect the safety, rights, property, or security of Pure Valley Plumbing, our employees, customers, or the public
- Investigate suspected fraud, misuse, security incidents, or violations of our Terms and Conditions
- Enforce our agreements or protect against legal claims
Business Transfers
If Pure Valley Plumbing is involved in a business transaction, such as a merger, acquisition, financing, restructuring, or sale of business assets, customer information may be transferred as part of that transaction, subject to applicable law.
6. California Privacy Rights
Because Pure Valley Plumbing serves customers in California, California residents may have certain privacy rights under applicable California privacy laws.
Your California Privacy Rights
Subject to legal exceptions and verification requirements, California residents may have the right to:
Right to Know
Know the categories of personal information we collect
Right to Access
Request access to certain personal information we hold about you
Right to Sources
Request information about the sources of personal information
Right to Purposes
Request information about how personal information is used or disclosed
Right to Correct
Request correction of inaccurate personal information
Right to Delete
Request deletion of certain personal information
Right to Know Recipients
Request information about third parties with whom personal information may be shared
Right to Equal Service
Receive equal service and pricing when exercising privacy rights, subject to lawful limitations
Right to Opt Out
Opt out of certain sharing for cross-context behavioral advertising, if applicable
Categories of Information We May Collect
Information Categories & Business Purposes
| Category |
Examples |
Business purpose |
| Identifiers | Name, phone number, email address, IP address | Contacting customers, providing service, website functionality |
| Customer information | Service address, appointment details, plumbing-service request | Estimates, dispatch, repair, installation, customer service |
| Internet activity | Pages viewed, referral source, click activity, form activity | Website analytics, security, advertising measurement |
| Approximate location | City, ZIP area, region inferred from IP address or address provided | Service-area eligibility, dispatch, local service response |
| Communications | Emails, texts, chats, call notes, inquiry details | Responding to requests, customer support, appointment management |
| Professional or property-related data | Property type, business name, service needs | Commercial plumbing estimates and service planning |
How to Submit a Privacy Request
To request access, correction, or deletion of applicable personal information, please contact us using one of the following methods:
Verification of Requests
To help protect your privacy and security, we may ask you to provide information that allows us to reasonably verify your identity before responding to a privacy request.
If you use an authorized agent to make a request on your behalf, we may require proof of the agent's authority and may also need to verify your identity directly.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Reasons We Retain Information
We may retain information to:
- Respond to service inquiries and estimate requests
- Schedule and complete plumbing work
- Maintain customer, job, and appointment records
- Send invoices and maintain payment-related records
- Support warranties, service guarantees, or product documentation
- Meet insurance, tax, accounting, licensing, legal, and regulatory requirements
- Resolve disputes and enforce agreements
- Protect against fraud, spam, and security incidents
Retention Periods
The exact period for retaining information depends on factors such as the type of information, the type of service requested, legal obligations, warranty requirements, customer relationship needs, and whether the information is necessary to resolve a dispute.
8. Data Security
Pure Valley Plumbing uses reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
Security Measures
Our security measures may include:
Limited access to customer information
Secure website hosting and website-security tools
Password protection and account-access controls
Spam-prevention measures on website forms
Reasonable internal procedures for handling customer inquiries and service records
Use of third-party providers that support business operations and security
No Absolute Security Guarantee
While we take reasonable steps to protect information, no website, internet connection, phone system, email system, or electronic storage method can be guaranteed to be 100% secure.
Sensitive Information
Please do not send unnecessary sensitive personal information through a website contact form or unencrypted email. If you are unsure what information is needed for a plumbing request, contact us by phone at +1 (951) 556-6555.
9. Third-Party Websites and Links
Our website may include links to third-party websites, platforms, or services. These may include map providers, social-media platforms, review platforms, payment processors, manufacturers, suppliers, financing providers, or external resources.
Third-Party Privacy Practices
When you click a third-party link, you leave our website. This Privacy Policy does not apply to the privacy practices of third-party websites, products, apps, or services.
We are not responsible for the content, security, privacy practices, or data-handling activities of third parties. We encourage you to read the privacy policy of any third-party website before providing personal information.
10. Children's Privacy
Our website and plumbing services are intended for adults and property owners, tenants, authorized representatives, and businesses seeking plumbing assistance.
No Intentional Collection From Children
We do not knowingly collect personal information from children under 13 years of age. If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it as required by applicable law.
Contact Us About Children's Information
If you believe a child has provided personal information through our website, please contact us at plumbermorenovalleyca@gmail.com or call +1 (951) 556-6555.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website technology, service providers, legal requirements, or privacy practices.
Updates and Effective Date
When we update this page, we will revise the "Last Updated" date shown at the top of this Privacy Policy.
We encourage you to review this page periodically to remain informed about how Pure Valley Plumbing handles information collected through our website and services.
12. Contact Us
If you have questions about this Privacy Policy, want to submit a privacy request, or need help regarding your personal information, please contact Pure Valley Plumbing.
Contact Information
Mailing Address
For more information about our website and plumbing services, please visit:
Form Consent Notice
Website Form Consent
By submitting a form on this website, you agree that Pure Valley Plumbing may contact you by phone, email, or text regarding your plumbing request, appointment, estimate, or related service. Consent is not required as a condition of purchasing services. Message and data rates may apply. Review our Privacy Policy and Terms and Conditions for more information.
SMS Marketing Consent (Optional)
I agree to receive promotional calls and text messages from Pure Valley Plumbing at the number provided. Consent is not required to purchase services. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.